Zendesk Service Suite
Zendesk Suite is a comprehensive customer service solution that integrates all Zendesk products and add-ons into one powerful package. The suite is designed to simplify tasks for your customers, teams, and business, and it supports four different packaging plans to cater to every budget and stage of growth.
Key Features
- Expand your channels: The suite allows you to manage and switch between email, live chat, messaging, social, or voice channels without disruption. All these channels are unified in one place via the Agent Workspace.
- Consolidate your tools: Instead of using different vendors for different services, the suite allows you to house all your favorite tools in one place, including real-time analytics, integrations, and team collaboration functionality.
- Elevate your Suite: The suite includes popular add-ons like Light agents, multibrand, and productivity pack. It also provides access to popular channels like social messaging.
Use Cases
- For Support Only Customers: The suite allows you to go beyond email and offer a hassle-free omnichannel experience.
- For Customers with Multiple Service Providers: The suite lets you consolidate all your tools in one place, improving agent productivity and reporting.
- For Support Suite Customers: The suite provides popular add-ons and access to popular channels to elevate your customer experience strategy.
Proof of Success
According to Zendesk, 86% of customers recommend the Suite, 61% of customers upgraded to offer a better omnichannel experience, and 52% of customers agree that the Suite makes it easier to do business with Zendesk. 51% of customers have seen improved visibility into data across multiple channels with Agent Workspace.